{"id":33421,"date":"2025-03-12T01:16:56","date_gmt":"2025-03-12T00:16:56","guid":{"rendered":"https:\/\/digitale.the-expression.ch\/?p=33421"},"modified":"2025-03-12T02:24:44","modified_gmt":"2025-03-12T01:24:44","slug":"active-listening-is-essential-in-customer-relations","status":"publish","type":"post","link":"https:\/\/expression-digitale.com\/en\/active-listening-is-essential-in-customer-relations\/","title":{"rendered":"Active listening is essential in customer relations"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”About Us” _builder_version=”4.22.2″ custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ custom_padding_last_edited=”off|desktop” _builder_version=”4.16″ custom_padding=”27px|0px|0|0px|false|false” custom_padding_tablet=”|0px||0px||true” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_line_height=”2em” header_font=”|700|||||||” header_font_size=”50px” header_2_font=”|700|||||||” header_2_font_size=”50px” header_2_line_height=”1.4em” header_6_font=”|700||on|||||” header_6_font_size=”16px” header_6_letter_spacing=”5px” header_6_line_height=”1.8em” max_width=”700px” module_alignment=”center” header_font_size_tablet=”35px” header_font_size_phone=”25px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”35px” header_2_font_size_phone=”25px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Active listening <\/h1>\n

is essential in customer relations<\/h6>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_3,1_3″ custom_padding_last_edited=”off|desktop” _builder_version=”4.16″ custom_padding=”27px|0|27px|0px|false|false” custom_padding_tablet=”|0px||0px||true” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_2_font=”Raleway|700|||||||” header_2_font_size=”50px” header_2_line_height=”1.4em” header_6_font=”Raleway|700||on|||||” header_6_font_size=”16px” header_6_letter_spacing=”5px” header_6_line_height=”1.8em” max_width=”700px” module_alignment=”center” header_2_font_size_tablet=”35px” header_2_font_size_phone=”25px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Active listening is a key skill<\/strong> in customer relations. Not only does it enable us to truly understand <\/strong>our customers’ needs and expectations<\/strong>, it also reinforces their satisfaction and loyalty. In an increasingly<\/strong> competitive world, offering a personalized, empathetic customer experience can make all the difference. <\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/expression-digitale.com\/wp-content\/uploads\/2025\/03\/ecouteactive-expression-digitale4.jpg” alt=”Web vs Redaction Traditionnelle – Expression Digitale” title_text=”ecoute active- Digitale Expression – Agence Web Fribourg” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Amenities” _builder_version=”4.27.4″ background_enable_color=”off” max_width=”90%” max_width_tablet=”” max_width_phone=”100%” max_width_last_edited=”on|phone” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” border_color_all=”#ffffff” border_width_left=”10vw” border_width_left_tablet=”5vw” border_width_left_phone=”0vw” border_width_left_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.22.2″ custom_margin=”||||false|false” custom_padding=”||||false|false” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”50px” header_2_line_height=”1.2em” header_6_font=”|700||on|||||” header_6_font_size=”16px” header_6_letter_spacing=”5px” header_6_line_height=”1.8em” max_width=”700px” max_width_last_edited=”off|desktop” module_alignment=”center” header_2_font_size_tablet=”35px” header_2_font_size_phone=”25px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

What is <\/h6>\n

active listening?<\/strong><\/h2>\n

[\/et_pb_text][et_pb_blurb _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” custom_margin=”||10px|” global_colors_info=”{}”]<\/p>\n

Active listening is a communication technique that involves listening attentively to an interlocutor, rephrasing his or her words and showing a sincere understanding of his or her needs.<\/p>\n

In a customer relations context, active listening is not just about hearing the customer’s words, but understanding their underlying emotions and expectations.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Total attention” use_icon=”on” font_icon=”||divi||400″ icon_color=”#ea4e9b” icon_placement=”left” image_icon_width=”22px” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” background_enable_color=”off” image_icon_custom_margin=”3px|||12px|false|false” custom_margin=”||0px||false|false” custom_padding=”30px||30px||false|false” global_colors_info=”{}”]<\/p>\n

Focus fully on the customer without interruption.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Empathy” use_icon=”on” font_icon=”||divi||400″ icon_color=”#ea4e9b” icon_placement=”left” image_icon_width=”22px” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” background_enable_color=”off” image_icon_custom_margin=”3px|||12px|false|false” custom_margin=”||0px||false|false” custom_padding=”30px||30px||false|false” global_colors_info=”{}”]<\/p>\n

Show understanding and kindness.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Relevant questioning” use_icon=”on” font_icon=”||divi||400″ icon_color=”#ea4e9b” icon_placement=”left” image_icon_width=”22px” module_class=”egaliser-hauteur ” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” background_enable_color=”off” image_icon_custom_margin=”3px|||12px|false|false” custom_margin=”||0px||false|false” custom_padding=”30px||30px||false|false” global_colors_info=”{}”]<\/p>\n

Ask open-ended questions to clarify the customer’s needs.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Reformulation” use_icon=”on” font_icon=”||divi||400″ icon_color=”#ea4e9b” icon_placement=”left” image_icon_width=”22px” module_class=”egaliser-hauteur ” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” background_enable_color=”off” image_icon_custom_margin=”3px|||12px|false|false” custom_margin=”||0px||false|false” custom_padding=”30px||30px||false|false” global_colors_info=”{}”]<\/p>\n

Repeat or rephrase what the customer has said to show you’ve understood.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About Us” _builder_version=”4.27.4″ custom_margin=”40px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/expression-digitale.com\/wp-content\/uploads\/2025\/03\/ecouteactive-expression-digitale5.jpg” alt=”Web vs Redaction Traditionnelle – Expression Digitale” title_text=”ecoute active- Digitale Expression – Agence Web Fribourg” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Amenities” _builder_version=”4.27.4″ background_enable_color=”off” max_width=”90%” max_width_tablet=”” max_width_phone=”100%” max_width_last_edited=”on|phone” custom_margin=”0px||0px||false|false” custom_padding=”||0px||false|false” border_color_all=”#ffffff” border_width_left=”10vw” border_color_left=”RGBA(255,255,255,0)” border_width_left_tablet=”5vw” border_width_left_phone=”0vw” border_width_left_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.22.2″ custom_margin=”||||false|false” custom_padding=”||||false|false” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”50px” header_2_line_height=”1.2em” header_6_font=”|700||on|||||” header_6_font_size=”16px” header_6_letter_spacing=”5px” header_6_line_height=”1.8em” max_width=”700px” max_width_last_edited=”off|desktop” module_alignment=”center” header_2_font_size_tablet=”35px” header_2_font_size_phone=”25px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

The benefits <\/h6>\n

active listening in customer relations<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.4″ custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_main_element=”align-items: center;” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Improving customer satisfaction” use_icon=”on” font_icon=”||fa||900″ icon_color=”#ea4e9b” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” custom_margin=”||10px|” global_colors_info=”{}”]<\/p>\n

A customer who feels listened to and understood is a satisfied customer. Active listening enables us to quickly identify their needs and propose appropriate solutions, reinforcing their sense of consideration. <\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Customer loyalty and engagement” use_icon=”on” font_icon=”||fa||400″ icon_color=”#ea4e9b” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” custom_margin=”||10px|” global_colors_info=”{}”]<\/p>\n

A satisfied customer is more likely to remain loyal to a company.
Good listening creates a lasting bond of trust and encourages positive word-of-mouth.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.4″ custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_main_element=”align-items: center;” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Conflict reduction and effective claims management” use_icon=”on” font_icon=”||fa||400″ icon_color=”#ea4e9b” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” custom_margin=”||10px|” global_colors_info=”{}”]<\/p>\n

When a customer expresses dissatisfaction, listening attentively can defuse the situation and prevent conflict from escalating. Rephrasing the customer’s comments and showing that they are understood often helps to reassure them and calm their discontent. <\/p>\n

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By actively listening to customers, a company gathers valuable information about their expectations and preferences. These insights can be used to improve products, services and internal processes. <\/p>\n

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A company that takes its customers’ experience and needs into account strengthens its image and sets itself apart from the competition. A customer relationship based on listening and empathy contributes to a positive perception of the brand. <\/p>\n

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Comment mettre en pratique <\/h6>\n

active listening?<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.4″ custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_main_element=”align-items: center;” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Reformulate and ask open-ended questions” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ea4e9b” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” custom_margin=”||10px|” global_colors_info=”{}”]<\/p>\n

Rather than answering immediately, it’s useful to rephrase what the customer is saying to make sure they understand. <\/em><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb icon_placement=”left” content_max_width=”1100px” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” custom_margin=”||10px|” global_colors_info=”{}”]<\/p>\n

For example:<\/em><\/p>\n

    \n
  • \u201cIf I understand correctly, you’re looking for a solution that would enable you to optimize your inventory management, right?\u201d<\/em><\/li>\n<\/ul>\n

    Open-ended questions can also be used to clarify certain points:<\/p>\n

      \n
    • \u201cCan you give me more details about your need?\u201d<\/em><\/li>\n<\/ul>\n

      [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.4″ custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_main_element=”align-items: center;” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Practicing silence and total attention” use_icon=”on” font_icon=”||fa||900″ icon_color=”#ea4e9b” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” custom_margin=”||10px|” global_colors_info=”{}”]<\/p>\n

      Letting the customer express himself without interrupting and concentrating on what he’s saying is essential to understanding his needs.<\/p>\n

      [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Use verbal and non-verbal signs of recognition” use_icon=”on” font_icon=”||fa||400″ icon_color=”#ea4e9b” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” custom_margin=”||10px|” global_colors_info=”{}”]<\/p>\n

      Head nods, friendly looks, expressions like \u201cI see\u201d<\/em> and \u201cI understand\u201d <\/em>reinforce the impression that the customer is being listened to attentively.<\/p>\n

      <\/h3>\n

      [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.22.2″ custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_main_element=”align-items: center;” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Showing empathy” use_icon=”on” font_icon=”||fa||400″ icon_color=”#ea4e9b” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” custom_margin=”||10px|” global_colors_info=”{}”]<\/p>\n

      It’s important to recognize the customer’s emotions and show kindness. For example: <\/p>\n

        \n
      • \u201cI understand that this situation can be frustrating for you. Let’s see together how we can resolve this.\u201d<\/em><\/li>\n<\/ul>\n

        [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Adapting language and tone” use_icon=”on” font_icon=”||fa||900″ icon_color=”#ea4e9b” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”||||||||” body_font_size=”14px” body_line_height=”2em” custom_margin=”||10px|” global_colors_info=”{}”]<\/p>\n

        Using a reassuring tone of voice and a vocabulary adapted to the customer’s needs helps to establish more fluid and natural communication.<\/p>\n

        [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About Us” _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ custom_padding_last_edited=”off|desktop” _builder_version=”4.16″ custom_padding=”27px|0px|0|0px|false|false” custom_padding_tablet=”|0px||0px||true” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.22.2″ text_font=”||||||||” text_line_height=”2em” header_font=”|700|||||||” header_font_size=”50px” header_2_font=”|700|||||||” header_2_font_size=”50px” header_2_line_height=”1.4em” header_6_font=”|700||on|||||” header_6_font_size=”16px” header_6_letter_spacing=”5px” header_6_line_height=”1.8em” max_width=”700px” module_alignment=”center” header_font_size_tablet=”35px” header_font_size_phone=”25px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”35px” header_2_font_size_phone=”25px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

        Conclusion<\/h2>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_3,1_3″ custom_padding_last_edited=”off|desktop” _builder_version=”4.16″ custom_padding=”27px|0|27px|0px|false|false” custom_padding_tablet=”|0px||0px||true” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_2_font=”Raleway|700|||||||” header_2_font_size=”50px” header_2_line_height=”1.4em” header_6_font=”Raleway|700||on|||||” header_6_font_size=”16px” header_6_letter_spacing=”5px” header_6_line_height=”1.8em” max_width=”700px” module_alignment=”center” header_2_font_size_tablet=”35px” header_2_font_size_phone=”25px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

        Active listening is much more than a simple communication technique: it’s a real lever for customer satisfaction and loyalty<\/strong>. By truly understanding customers’ needs and expectations, a company can improve their experience and strengthen its relationship with them. Adopting a benevolent, proactive listening posture not only helps to resolve problems effectively, but also builds a lasting relationship of trust. <\/p>\n

        Implementing active listening within your customer service department is not only good practice, it’s a strategic asset for any company concerned<\/strong> about its reputation and growth.<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” background_color=”#1f1f1f” custom_padding=”80px||80px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”|300|||||||” header_2_font=”|300|||||||” header_2_font_size=”37px” header_2_line_height=”1.2em” text_font_size_tablet=”” text_font_size_phone=”12px” text_font_size_last_edited=”on|phone” header_2_font_size_tablet=”37px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

        Need advice for your website?<\/span><\/h2>\n

        Find out more about the service we offer:<\/span><\/p>\n

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        Active listening is a key skill in customer relations. Not only does it enable you to truly understand your customers’ needs and expectations, but it also reinforces… <\/p>\n","protected":false},"author":1,"featured_media":33468,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[51],"tags":[],"class_list":["post-33421","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clients-en"],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/expression-digitale.com\/wp-content\/uploads\/2025\/03\/ecouteactive-expression-digitale4.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/expression-digitale.com\/en\/wp-json\/wp\/v2\/posts\/33421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/expression-digitale.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/expression-digitale.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/expression-digitale.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/expression-digitale.com\/en\/wp-json\/wp\/v2\/comments?post=33421"}],"version-history":[{"count":5,"href":"https:\/\/expression-digitale.com\/en\/wp-json\/wp\/v2\/posts\/33421\/revisions"}],"predecessor-version":[{"id":33480,"href":"https:\/\/expression-digitale.com\/en\/wp-json\/wp\/v2\/posts\/33421\/revisions\/33480"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/expression-digitale.com\/en\/wp-json\/wp\/v2\/media\/33468"}],"wp:attachment":[{"href":"https:\/\/expression-digitale.com\/en\/wp-json\/wp\/v2\/media?parent=33421"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/expression-digitale.com\/en\/wp-json\/wp\/v2\/categories?post=33421"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/expression-digitale.com\/en\/wp-json\/wp\/v2\/tags?post=33421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}